FAQ - Help
FAQ - Help
Artwork
How do I indicate a cut line in my artwork?
We’ll automatically create a cut line for you and show how we intend to cut your custom stickers by providing an online proof. You can request changes to your proof until it looks exactly how you want.
If you’d like to indicate the cut line yourself, we recommend using a vector based stroke that is 100% magenta and set as a spot color. It’s helpful if you do this but not required.
What file formats do you accept?
We accept all standard artwork formats. Send us your artwork and we’ll provide an online proof within 24 hours. You can request changes to your proof and we will make them for free until you’re happy.
While we accept all standard artwork formats, we recommend uploading vector artwork when possible. Otherwise we recommend that your artwork be at least 300 pixels per inch. If you have a problem uploading a file upon your order, you can always contact us at ontherushdesigns@gmail.com with the file.
Can I request a change after I approve my proof?
No, changes cannot be made after proof approval. Review your proof carefully before approving it. Once it’s approved we process your payment and automatically add your order to our production queue and aim to ship it as fast as possible. No refunds upon approval of proofs.
Why did the size of my sticker change during proofing?
Size changes may be necessary to make sure your artwork’s original proportions are maintained. We will also update the price accordingly and display any changes on the proof screen. You can request additional changes during proofing.
Returns and Refunds
Returns & refunds
Since every order is 100% custom, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reproduce your order if you decide you do not want it, ordered the wrong size or prefer a different product.
The most important aspects of our returns & refunds policies are:
- We must be contacted within 72 hours from delivery of any defects.
- We require you submit a photograph that clearly indicates the problem.
- We may request that you return 100% of a defective order before we reproduce your order
- We will pay for shipping and provide a shipping label if a return is required.
- We will reproduce or refund your order within 5 days if we verify that we made an error.
- We will use the original production time and shipping method when reproducing an order.
- All sales are final.
Coupon Codes
Coupon Codes must be entered at time of checkout to be eligible for coupon offer. No refunds will be given after purchase is complete without the code.
What if I receive the incorrect quantity?
We aim to be within 10 percent of your requested order amount. It’s more likely there will be extra units in your shipment. But, if your order is short, contact us and we will rush a reprint of the missing units or credit you for the value of the missing units.
Stickers
How thick are the stickers you produce?
Our stickers are at least 5.5 to 6 mil thick, vinyl and laminated combined. This gives you a very durable sticker.
How long will your stickers last?
Your custom stickers’ durability will vary based on surface placement, care, weather conditions and exposure. Depending on these variables, they are designed to be fade-resistant for 3-5 years.
Are your stickers weatherproof?
Yes, our custom stickers are weatherproof. They’re able to withstand exposure to wind, rain and sunlight. All of our stickers are printed on premium vinyl with a permanent adhesive and are coated with a protective laminate that makes them super durable and resistant to fading, scratching, tearing, oil, and water. They can even be safely run through a dishwasher.
When I upload my design will you hold claim or part ownership on my artwork?
We do not. It is our job to print and produce your design. We may at times post it on social media, but if you wish not to we will take it down immediately.
Kiss Cut Sticker
What is a kiss cut sticker?
Kiss cut stickers are custom-shape stickers with a rectangular, peel-away backing. The backing protects delicate designs and gives printable space for more information about the artist or company.
What is the difference between die cut and kiss cut stickers?
The peeled sticker for die cut and kiss cut stickers is exactly the same. The only difference is that kiss cut stickers have a larger square backing to peel from that can be printed on and protects the stickers. Die cut stickers are cut to the exact shape of the design.
Can you print on the background of a kiss cut sticker?
Yes, you can print on the background of a kiss cut sticker. The background can be in full color or include text (e.g. web address or email address).
Does the size of kiss cut stickers include the backing? Or only the peeled sticker?
The size indicated on your kiss cut sticker proof can vary depending on the size of the entire sticker, or the peeled sticker.
If the size of the backing is 0.5″ larger in either direction than the kiss cut (peeled sticker) size, the entire sticker size will be used. Otherwise, the size noted on your proof indicates the size of the peeled sticker.
If you’d like to specify the size of your entire sticker or peeled sticker, just let us know in the instructions section when uploading your artwork and we’ll make it happen!